Terms of service

Terms of Service

Last updated: 13 November 2026

Welcome to [Store Name]. By accessing our website or placing an order, you agree to the following terms, subject to your rights under applicable law.

Products and Descriptions

We aim to provide accurate product descriptions, images, pricing and availability information.

Product suitability and performance may vary depending on usage conditions, materials and the individual product.

Customers should follow the instructions and precautions provided with their purchases.

Orders and Payment

All orders are subject to product availability and payment confirmation.

We reserve the right to decline or cancel orders where there is a genuine pricing error, suspected fraudulent activity or an inability to fulfil the order. Where payment has been taken for an order we cancel, we will arrange a refund.

Prices, shipping fees and the final order total are displayed at checkout.

Shipping and Delivery

Our standard shipping timeframe is 3–12 business days from dispatch.

Additional details are available in our Shipping Policy.

Returns and Refunds

We do not offer change-of-mind returns.

Faulty, damaged or otherwise non-compliant goods will be handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Order Cancellations

Cancellation requests must be submitted as soon as possible and preferably before dispatch.

We will attempt to accommodate cancellation requests where the order has not yet been dispatched, but cancellation is not guaranteed once processing has begun.

Any statutory cancellation or refund rights remain unaffected.

Website Content

Website photographs, descriptions, graphics and other original content belonging to [Store Name] may not be reproduced or commercially redistributed without permission, except where permitted by law.